Privacy Policy

A legal disclaimer

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our non-emergency transportation services.

1. Information We Collect

We may collect the following types of information when you contact us, book a ride, or visit our website:

Personal Information: Full name, phone number, email address, home address, date of birth, and emergency contact.
Health-Related Information: Mobility needs (e.g., wheelchair use), appointment times, and destination details.
Payment Information: Credit/debit card or insurance details (if applicable).
Usage Data: Pages viewed, browser type, and IP address (for website performance and analytics).

2. How We Use Your Information

We use your information to:

Schedule and confirm transportation appointments
Contact you about your trip or service updates
Process payments or billing
Respond to customer service requests
Improve our website and services

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your information only with:

Our drivers and dispatchers (to complete your transportation request)
Insurance or Medicaid providers (if billing applies)
Legal or regulatory authorities when required by law