Privacy Policy

A legal disclaimer

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our non-emergency transportation services.

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1. Information We Collect

We may collect the following types of information when you contact us, book a ride, or visit our website:

• Personal Information: Full name, phone number, email address, home address, date of birth, and emergency contact.

• Health-Related Information: Mobility needs (e.g., wheelchair use), appointment times, and destination details.

• Payment Information: Credit/debit card or insurance details (if applicable).

• Usage Data: Pages viewed, browser type, and IP address (for website performance and analytics).

2. How We Use Your Information

We use your information to:

• Schedule and confirm transportation appointments

• Contact you about your trip or service updates

• Process payments or billing

• Respond to customer service requests

• Improve our website and services

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your information only with:

• Our drivers and dispatchers (to complete your transportation request)

• Insurance or Medicaid providers (if billing applies)

• Legal or regulatory authorities when required by law

All employees and contractors are trained to keep your information secure and confidential.